This website is operated by INSTU (“we”, “us”, “our”). By accessing, browsing or using this website, you agree to comply with the following Terms and Conditions and acknowledge our Privacy Policy. These terms apply to all visitors, clients and users of our services throughout Canberra and the surrounding regions. If you do not agree with any part of these terms, please discontinue use of the website.
1. Use of Website
All information on this website is provided for general guidance about our commercial fitout services, including partitions, ceilings, glazing, doors, hardware and associated interior construction work. While we aim to keep information accurate and up to date, content may change without notice. You acknowledge that any reliance on website information is at your own discretion.
2. Quotes, Pricing & Services
Quotes provided by INSTU are free, tailored and based on drawings, measurements or site visits.
Quotes may include assumptions about access, materials, site readiness or compliance requirements. If the scope changes, drawings are revised, or site conditions differ from what was provided, pricing may be adjusted accordingly.
All timeframes provided—including quoting timelines, start dates and completion dates—are estimates based on current workloads, material availability and site readiness. INSTU may adjust timelines where circumstances require, but we always work to maintain clear communication with clients.
3. Variations
Commercial fitouts often involve design changes, specification updates or on-site adjustments. Any changes requested by the client, builder or site manager will be treated as a variation. Variations will be priced, documented and approved before additional work proceeds.
4. Access & Site Responsibilities
Clients are responsible for ensuring safe and reasonable access to the site for our team, tools and materials. Any delays caused by other trades, access restrictions or incomplete works from third parties may affect scheduling.
Where after-hours or night works are required to comply with noise restrictions or programme deadlines, this will be communicated and agreed beforehand.
5. Workmanship & Quality
INSTU maintains strict quality standards and conducts a defects check after first paint. All rectifications relating to our scope will be addressed within a reasonable timeframe. We do not take responsibility for damage or alterations caused by other contractors after our work is completed.
6. Intellectual Property
All text, images, graphics and materials on this website are the property of INSTU unless otherwise stated. Content may not be copied, reproduced or distributed without written permission.
7. Limitation of Liability
To the fullest extent permitted by law, INSTU is not liable for any loss, damage or consequential costs arising from the use of this website, delays due to third parties, or changes outside of our control. Nothing in these terms limits your rights under the Australian Consumer Law.
1. Information We Collect
We may collect personal information when you:
The information collected may include your name, business name, phone number, email address, project details, uploaded files or any additional information you provide voluntarily.
2. How We Use Your Information
Your information is used to:
We do not sell or distribute your information to third parties unless required by law or where necessary to complete your project (e.g., coordinating with suppliers).
3. Storage & Security
We take reasonable steps to protect personal information from unauthorised access, loss or misuse. Information may be stored electronically on secure platforms used for quoting, project management or communication.
4. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or policies of external sites.
5. Access & Updates
You may request access to the personal information we hold or ask for updates or corrections at any time by contacting us directly.
6. Changes to This Policy
INSTU may update these Terms & Conditions and Privacy Policy from time to time. Changes will take effect once published on this page.
